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      E-learning

E-learning: Core skills for Legal Secretaries


Overview

Behind every great fee-earner is a fantastic secretary.

Long gone are the days where secretaries were typists and message takers; they now play a key role in the management and development of client relationships that are fundamental to the success of a firm.

So we teamed up with one of the world’s largest law firms to produce an e-learning course exclusively for legal secretaries. The course has four modules ranging from what is expected when working with fee-earners to tips on how to get action when sending emails.

The hour-long e-learning course can be tailored to your firms’ particular needs or processes.


Outcomes

Once legal secretaries have completed this course they will:

  • understand the part they play in a law firm
  • appreciate the importance of being approachable and flexible in their work
  • have the techniques needed to handle difficult telephone calls and other situations in the office
  • understand what it means to be a ‘professional’ secretary

Content

The course is divided into four modules covering:

  • Working as part of a team
  • Personal presentation
  • Handling telephone calls
  • Effective emails
  

Duration

1 hour

Delegates

Ideal for legal secretaries of all levels

If you want to buy multiple subscriptions please contact Kath Kinch.