News Desk

Free Taster Session – Motor Claims Liability Training

Join us on Tuesday 17 November to discover how you can use our online motor claim liability training to rapidly improve your team's skills.

  • Do you manage a team who make liability decisions in motor claims?
  • Do you want them to make better decisions?
  • Are you looking for an effective online training solution?

Our free one hour taster session will be taking place between 1PM-2PM via Zoom and hosted by barrister Roxanne Frantzis.

Session Ended

However you can still watch the taster session online

Why is our liability e-learning so effective?

Our short, interactive scenarios encourage a systematic approach to making road traffic accident (RTA) liability decisions. Each scenario refers to the relevant rules in the Highway Code, highlights the evidence required, and provides an analysis of the claim from both parties' perspectives.

The training is great for facilitated live sessions or alternatively learners can study online at their own pace. Full management tracking also allows you to identify problems and address them early.

So please take advantage of our free motor claims liability training taster session. Alternatively you can  contact Jody on 07717 750042 with any questions.

17 November 2020 1PM
1 hour
Online/Zoom
Free
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New e-learning designer joins the team

We are pleased to welcome the newest member of the Kinch Robinson team, Rachel Carr!

Rachel will be joining us as an e-learning designer. Helping to develop our ever growing library of online e-learning courses specifically designed for legal and claims professionals.

In 2020, Rachel achieved a first class degree in psychology at the University of Nottingham. She also has over three years experience of creating bespoke e-learning materials in the education sector.

At Kinch Robinson we believe 'training shouldn't be draining', and our e-learning content is kept interesting by our designers utilising a range of media. From videos and animation to interactive exercises and testing, our courses are the most efficient and cost effective way to train.

We are excited to see Rachel apply her e-learning designer skills to our current range of courses as well as help develop the next generation of interactive online training solutions.

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How to get live-online training that really works

Considering a live online training course provider?

Put your training provider on the spot. Just ask some not-so-tricky questions and all will be revealed.

  1. Can you run a short trial session? The answer should be "Yes, of course". This is a great way to iron out lots of possible problems in advance, so that they don't foul up the session itself. Ideally your provider should set up the trial with you or a colleague using the same software and equipment (laptop, camera, headset) as the delegates who will attend the session itself.
  2. How well do your tutors know the meetings software? It's worth pushing for specific assurances that they are well-rehearsed and know their way around every function they will deploy on the course. (We make all our tutors run at least two practice sessions. The first one is sometimes full of glitches - which is excellent because the more mistakes they make when it doesn't matter, the fewer they’ll make when it does. By the second practice session they always boss it completely).
  3. Do your tutors know how to present online? Good question, because the lazy ones will try to convince you there’s nothing different about working "on camera". It's very different: it needs good technique, it takes practise, and not everyone can do it.
  4. Have you stress-tested your online Joining Instructions? In other words, do they really work? Will people know where to click, where not to…
  5. How will you support the people who don't read the Joining Instructions? (Because you know that most people don’t read them thoroughly, and some don't read them at all). The answers you’re looking for might be:
    1. We'll publish a "Joining Time", not a start time. When everybody shows up at the last minute, we'll greet them as they appear, and check their audio/visual connection. If everything's working fine, we'll bung them in a breakout room for a chat with their colleagues until everyone has arrived.
    2. Our IT trouble-shooter will be there at the start. You need someone like Sally Austin. Sally is our fabulous IT Manager who liaises with client IT departments (i.e. speaks their language), welcomes everyone to our courses, and makes sure they're connected and ready to learn.
    3. Our IT trouble-shooter won’t disappear. People click on the wrong button, their audio gives up the ghost, their connection fails. Whenever there's a problem, you need someone like Sally to be all over it until it's sorted. Beware the provider who says their tutor can simultaneously spot an IT glitch, fix it quickly, and carry on leading the course. They're having you on.
  6. How will your online course be different from your normal face-to-face courses? This question will tease out what the provider is doing to ensure that online delivery will be effective.
    1. Printed materials (preferably). They free up screen space and give your people something else, and something tactile, to look at.
    2. Fewer materials. (always helpful if printing is not an option).
    3. Adjusted content. Most of our courses involve people in making decisions and then learning from discussion and feedback. We haven’t made any huge changes, but there have been lots and lots of minor adjustments to cater for not being "in the room".
    4. Shorter sessions. They work well, but everything takes a little longer online, so ask how the provider is planning to ensure there will be no rush and no late finishes.
    5. More breaks. Otherwise people will tune out or just endure the training, rather than engaging. Tutors who give precise instructions about re-start times have almost no late returners.
    6. Breakout rooms. People really like being left to get on with whatever you've asked them to do - with the option to call on the tutor for help.
    7. Polls. Everyone loves a poll. And they're brilliant for generating discussion, especially if you get split decision. Who voted "yes"? Why? Talk me through your thinking? Now for the "No" voters…

Get in touch if you're looking for support to deliver the PSC or online skills courses.

Image of an online meeting

Feedback from our live training

"I thought the online delivery worked really well. The use of polls and breakout rooms almost made the session more interactive than the normal face-to-face sessions. I really enjoyed the course."

"IT coped very well. As good as face-to-face teaching. Use of polls a good addition. Online delivery definitely a serious option to be used in future."

"Honestly can't believe how well done this course was considering the nature of the content (advocacy), it ran very smoothly and Olivia (tutor) was fantastic."

"My scepticism about attending the whole three-day course online quickly disappeared. I thought Zoom worked really well with hardly any technical issues and I still felt that we got exposure to advocacy and the skills that are demanded. I'd like to thank the Kinch Robinson team for always making the training really fun and engaging!"

Read more

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Delivering the PSC by live remote learning

We have been delivering our PSC courses remotely since the start of the lockdown and the feedback from clients and delegates has been fantastic.

We have taken a lot of care to adapt the courses for online delivery and ensure that we provide IT support to make the experience as smooth as possible.

Here's a selection of what the trainees have said:

'I thought the online delivery worked really well. The use of polls and breakout rooms almost made the session more interactive than the normal face-to-face sessions. I really enjoyed the course.'

'IT coped very well. As good as face-to-face teaching. Use of polls a good addition. Online delivery definitely a serious option to be used in future.'

'I thought it was delivered very well. I recently undertook my elective PSC course from XXXXXXX a few weeks ago. This was also an online session. I can safely say this (your course) was 1000x more engaging and enjoyable.'

'Honestly can't believe how well done this course was considering the nature of the content (advocacy), it ran very smoothly and Olivia (tutor) was fantastic.'

'My scepticism about attending the whole three-day course online quickly disappeared. I thought Zoom worked really well with hardly any technical issues and I still felt that we got exposure to advocacy and the skills that are demanded. I'd like to thank the Kinch Robinson team for always making the training really fun and engaging!'

To find out more about delivering PSC courses remotely, call Kath Kinch on 07748 968433.

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113th CPR Update – Witness Statements & Statements of Truth

The latest amendments to the Civil Procedure Rules (CPR) were announced back in January 2020 and included some important changes in regards to Witnesses, Witness Statements and Statements of Truth.

Various aspects of the changes came into force between 31 March and 6 April 2020, and so it is critical that you, your team, and your law firm are all compliant.

The full text of the 113th update to the Practice Directions can be found on the justice.gov.uk website.

CPR Update Statement of Truth

Both Witness Statements and Statements of Case (Particulars of Claim, Defences etc.) must now be dated with the actual date signed and include new standard text with a contempt of court warning. This warning advises that proceedings for contempt of court can be brought against anyone who provides a statement of truth without having an honest belief in its truthfulness.

Another key change provides clarity to what is a valid witness statement in the scenario where a witness's first language is not English.

In this instance, the witness statement and it's statement of truth must be in the witness's own language along with stating how the statement it has been drafted by the lawyer (over the telephone, in person, via an interpreter etc.).

There are many more changes included in the 113th CPR update in relation to statements, so you should therefore take steps to familiarise yourself with the full requirements for now drafting a Civil Procedure Rules compliant witness statement.

Online Witness Statement Training

To assist, we have recently updated our Drafting a Witness Statement online course to include the relevant changes introduced by the 113th CPR update alongside the best practices of drafting effective witness statements.

Please take a look at our course overview or email us to discuss multiple licence purchases for your team.

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