News Desk

How to get live-online training that really works

Considering a live online training course provider?

Put your training provider on the spot. Just ask some not-so-tricky questions and all will be revealed.

  1. Can you run a short trial session? The answer should be "Yes, of course". This is a great way to iron out lots of possible problems in advance, so that they don't foul up the session itself. Ideally your provider should set up the trial with you or a colleague using the same software and equipment (laptop, camera, headset) as the delegates who will attend the session itself.
  2. How well do your tutors know the meetings software? It's worth pushing for specific assurances that they are well-rehearsed and know their way around every function they will deploy on the course. (We make all our tutors run at least two practice sessions. The first one is sometimes full of glitches - which is excellent because the more mistakes they make when it doesn't matter, the fewer they’ll make when it does. By the second practice session they always boss it completely).
  3. Do your tutors know how to present online? Good question, because the lazy ones will try to convince you there’s nothing different about working "on camera". It's very different: it needs good technique, it takes practise, and not everyone can do it.
  4. Have you stress-tested your online Joining Instructions? In other words, do they really work? Will people know where to click, where not to…
  5. How will you support the people who don't read the Joining Instructions? (Because you know that most people don’t read them thoroughly, and some don't read them at all). The answers you’re looking for might be:
    1. We'll publish a "Joining Time", not a start time. When everybody shows up at the last minute, we'll greet them as they appear, and check their audio/visual connection. If everything's working fine, we'll bung them in a breakout room for a chat with their colleagues until everyone has arrived.
    2. Our IT trouble-shooter will be there at the start. You need someone like Sally Austin. Sally is our fabulous IT Manager who liaises with client IT departments (i.e. speaks their language), welcomes everyone to our courses, and makes sure they're connected and ready to learn.
    3. Our IT trouble-shooter won’t disappear. People click on the wrong button, their audio gives up the ghost, their connection fails. Whenever there's a problem, you need someone like Sally to be all over it until it's sorted. Beware the provider who says their tutor can simultaneously spot an IT glitch, fix it quickly, and carry on leading the course. They're having you on.
  6. How will your online course be different from your normal face-to-face courses? This question will tease out what the provider is doing to ensure that online delivery will be effective.
    1. Printed materials (preferably). They free up screen space and give your people something else, and something tactile, to look at.
    2. Fewer materials. (always helpful if printing is not an option).
    3. Adjusted content. Most of our courses involve people in making decisions and then learning from discussion and feedback. We haven’t made any huge changes, but there have been lots and lots of minor adjustments to cater for not being "in the room".
    4. Shorter sessions. They work well, but everything takes a little longer online, so ask how the provider is planning to ensure there will be no rush and no late finishes.
    5. More breaks. Otherwise people will tune out or just endure the training, rather than engaging. Tutors who give precise instructions about re-start times have almost no late returners.
    6. Breakout rooms. People really like being left to get on with whatever you've asked them to do - with the option to call on the tutor for help.
    7. Polls. Everyone loves a poll. And they're brilliant for generating discussion, especially if you get split decision. Who voted "yes"? Why? Talk me through your thinking? Now for the "No" voters…

Get in touch if you're looking for support to deliver the PSC or online skills courses.

Image of an online meeting

Feedback from our live training

"I thought the online delivery worked really well. The use of polls and breakout rooms almost made the session more interactive than the normal face-to-face sessions. I really enjoyed the course."

"IT coped very well. As good as face-to-face teaching. Use of polls a good addition. Online delivery definitely a serious option to be used in future."

"Honestly can't believe how well done this course was considering the nature of the content (advocacy), it ran very smoothly and Olivia (tutor) was fantastic."

"My scepticism about attending the whole three-day course online quickly disappeared. I thought Zoom worked really well with hardly any technical issues and I still felt that we got exposure to advocacy and the skills that are demanded. I'd like to thank the Kinch Robinson team for always making the training really fun and engaging!"

Read more

Posted by News Desk in News

Delivering the PSC by live remote learning

We have been delivering our PSC courses remotely since the start of the lockdown and the feedback from clients and delegates has been fantastic.

We have taken a lot of care to adapt the courses for online delivery and ensure that we provide IT support to make the experience as smooth as possible.

Here's a selection of what the trainees have said:

'I thought the online delivery worked really well. The use of polls and breakout rooms almost made the session more interactive than the normal face-to-face sessions. I really enjoyed the course.'

'IT coped very well. As good as face-to-face teaching. Use of polls a good addition. Online delivery definitely a serious option to be used in future.'

'I thought it was delivered very well. I recently undertook my elective PSC course from XXXXXXX a few weeks ago. This was also an online session. I can safely say this (your course) was 1000x more engaging and enjoyable.'

'Honestly can't believe how well done this course was considering the nature of the content (advocacy), it ran very smoothly and Olivia (tutor) was fantastic.'

'My scepticism about attending the whole three-day course online quickly disappeared. I thought Zoom worked really well with hardly any technical issues and I still felt that we got exposure to advocacy and the skills that are demanded. I'd like to thank the Kinch Robinson team for always making the training really fun and engaging!'

To find out more about delivering PSC courses remotely, call Kath Kinch on 07748 968433.

Posted by News Desk in News

113th CPR Update – Witness Statements & Statements of Truth

The latest amendments to the Civil Procedure Rules (CPR) were announced back in January 2020 and included some important changes in regards to Witnesses, Witness Statements and Statements of Truth.

Various aspects of the changes came into force between 31 March and 6 April 2020, and so it is critical that you, your team, and your law firm are all compliant.

The full text of the 113th update to the Practice Directions can be found on the justice.gov.uk website.

CPR Update Statement of Truth

Both Witness Statements and Statements of Case (Particulars of Claim, Defences etc.) must now be dated with the actual date signed and include new standard text with a contempt of court warning. This warning advises that proceedings for contempt of court can be brought against anyone who provides a statement of truth without having an honest belief in its truthfulness.

Another key change provides clarity to what is a valid witness statement in the scenario where a witness's first language is not English.

In this instance, the witness statement and it's statement of truth must be in the witness's own language along with stating how the statement it has been drafted by the lawyer (over the telephone, in person, via an interpreter etc.).

There are many more changes included in the 113th CPR update in relation to statements, so you should therefore take steps to familiarise yourself with the full requirements for now drafting a Civil Procedure Rules compliant witness statement.

Online Witness Statement Training

To assist, we have recently updated our Drafting a Witness Statement online course to include the relevant changes introduced by the 113th CPR update alongside the best practices of drafting effective witness statements.

Please take a look at our course overview or email us to discuss multiple licence purchases for your team.

Posted by News Desk in News, 0 comments

PSC Core face-to-face training is going online

With the recent sharp increase in law firm employees working from home, we are now saying Yes! to lots of enquiries about taking our traditional face-to-face courses online.

We are now even able to provide online training options for the Professional Skills Course (PSC) core modules, for which face-to-face delivery is normally required by the Solicitors Regulation Authority.

Early last week we put together a detailed application to allow us to go online with our PSC Client Care & Professional Standards and Advocacy & Communication Skills training. With the courts and witnesses already operating online, this is the right time to offer convenient e-learning that builds the right skills.

PSC Core Training Online

The Professional Skills Course is the last stage of the compulsory training requirement in qualifying to become a solicitor. Taking the PSC core modules and electives is mandatory for trainee solicitors or those using it as part of their qualification route as a Chartered Legal Executive (CILEx). However the core elements can usually only be delivered via instructor led face-to-face training.

As such we were excited to learn first thing on Friday 20 March that our application to run our Client Care & Professional Standards course online was granted with no quibbles, no buts. Great news for all our existing PSC clients and a big thank you to Bally Sandhu at the SRA for the lightning fast response.

We have also now had confirmation that we can deliver the PSC Advocacy & Communication Skills module. A much trickier delivery proposition for obvious reasons, but we have the technology and our small team of tutors are the best out there.

Remember you can still use our PSC accredited e-learning for up to 12 hours of PSC Electives.

 

If you would like more details on our range of Professional Skills Courses, please take a look at our course directory or contact us to discuss our new online offerings.

Get ready for your Online PSC Courses
Posted by News Desk in News, 0 comments

What is the new SQE? (Solicitors Qualifying Examination)

The Solicitors Qualifying Examination (SQE) is a brand-new set of exams which is scheduled to be introduced from 2021 that aspiring solicitors will need to complete.

The SQE is intended to become the common assessment for all those wishing to qualify as a solicitor in England and Wales. It is set to become the biggest change to legal education for decades – replacing the current Graduate Diploma in Law, Legal Practice Course and traditional training contract requirement.

After 2021 there will be a new path to qualify as a solicitor, namely candidates will have to:

  1. Have an undergraduate degree or equivalent qualification (i.e. a degree level apprenticeship) in any subject.
  2. Complete Stage 1 and Stage 2 of the Solicitors Qualifying Examination.
    1. SQE Stage 1 deals with general legal knowledge via multiple-choice assessments.
    2. SQE Stage 2 focuses on evaluating practical legal skills.
  3. Have completed two years’ suitable qualifying legal work experience.
  4. Pass the current character and suitability requirements.
  5. Apply to the Solicitors Regulation Authority.

What is the new Solicitors Qualifying Examination?

How is the SQE different to the current process?

To recap, currently a qualifying law degree such as a ‘Law LLB (Hons)’, or a degree in another subject followed by the Diploma in Law (GDL) conversion course, is required as a prerequisite before being able to start the Legal Practice Course (LPC).

On completion of the LPC, aspiring solicitors must complete a two-year training contract. The Professional Skills Course (PSC) must be completed during the training contract. Once the LPC, training contract and PSC have been completed a trainee solicitor can apply to be admitted as a solicitor.

Under the new SQE regime candidates can have any undergraduate degree (or equivalent qualification). They will need to pass SQE 1 and 2 exams but there won’t be a specific course they must follow. And the two-year training contract will be replaced with a two-year period of qualifying work experience (QWE). This can be completed before, during or after the solicitors qualifying exams and with up to four different organisations. The QWE can include periods of unpaid work such as working in student law clinics or working for Citizens Advice.

When is the SQE coming in?

The current SQE launch date is estimated to be in September 2021. The Solicitors Regulation Authority (SRA) is currently piloting the key components of the exams, with the SQE1 pilot being completed in July 2019 and SQE2 pilot in December 2019.

Once the SRA has gathered feedback from candidates, they intend to publish their findings and update the launch date as needed.

When the SQE is launched it is also anticipated that there will be a period of transition. Students who have already started on the current qualification path will be able to choose to continue on this route. This includes anyone who has accepted an offer to start a law degree or the GDL by the time the SQE is introduced. New entrants will follow the SQE regime.

Preparing for the SQE

As further specific information on the Solicitors Qualifying Examination programme is confirmed, Kinch Robinson are preparing extensive training and learning materials to support individual candidates and law firm training programmes.

So make sure you follow us on LinkedIn, Twitter or Facebook for the latest developments and our course announcements.

Should your law firm be in the early stages of planning for the SQE for your lawyers, please feel free to contact us on how we can assist.

Posted by News Desk in News