Business Support

Business support staff training for collaborating effectively with lawyers and really understanding how law firms work.

Our range of business support staff training courses will help non-lawyers understand the challenges and professional context of working in a law firm, and then help them to excel in everything they do at work.

Compliance courses

“Working in a Law Firm” shows confidentiality and other key professional and ethical rules so that non-lawyers know what’s required and avoid unnecessary mistakes. We also offer user-friendly courses on Anti-Money Laundering, the Solicitors Accounts Rules and the SRA Standards and Regulations.

Professional skills and efficient working practices

We offer courses on every aspect of working efficiently, from simple time management skills and running meetings to the complexities of Legal Project Management. We can tune our courses for legal secretaries or legal assistants or credit controllers – just let us know what you need.

Communication skills

These courses are vital for enabling support staff to communicate effectively with everything from accurate minutes of meetings to draft emails and reports.

Business Development & Marketing

This business development & marketing course covers the key skills that are essential for building your profile, retaining and winning clients, and identifying new sources of work.

Critical Thinking

There has been a wealth of wonderful experimentation and research in the last few decades about our psychology and how we make decisions. Our training extracts some of the very best insights and puts them into practical professional settings.

GDPR and Data Handling for Law Firms

Our GDPR and data handling e-learning focuses on the General Data Protection Regulation and the consequences for law firms and their staff when handling personal data.

Legal Project Management

Do you use legal project management skills to deliver great results for your clients? It's becoming an essential part of any successful law firm’s offering. Our courses help you meet that objective.

Legal Project Management for Business Support

The ability to use legal project management skills to deliver great results for clients is becoming an essential part of any successful law firm’s offering. Our courses help you meet that objective.

Minutes of Meetings

Preparing minutes of meetings answers all your questions and more. How do you keep up with fast-paced debate? Accurate verbatim account or action-focussed note? Can you leave anything out?

Professional Skills for Legal Secretaries

Professional Skills for Legal Secretaries covers personal image, working with lawyers and clients courteously, getting things done professionally and managing pressure safely and successfully.

Running Effective Meetings

A practical session to address the recurring problems with meetings. They take too long and they don’t produce results.

Solicitors Accounts Rules

The Solicitors Accounts Rules (strictly the SRA Accounts Rules) are shorter and simpler than ever before, but everyone should know about the changes, not just Accounts staff.

SRA Standards and Regulations

The SRA Standards and Regulations (STARs) include seven Principles and two short Codes of Conduct - “light touch” regulation but the burden of making the right decisions has increased.

Time Management for Legal Secretaries website image

Time Management for Legal Assistants and Secretaries

Time management for legal assistants and secretaries is full of essential techniques for prioritising important work, giving you more control and improving your productivity in a busy legal workplace.

Working from Home

Our training takes you through 5 top tips on how to work from home effectively.

Working in a Law Firm – Induction

Working in a law firm helps your non-lawyers understand their obligations and contribute effectively to your efforts to provide a competent, timely and professional service.