Outcomes

As a result of the course, you will be better at:

• interviewing about claims for special damages
• seeking out the available evidence and assessing its value
• calculating and drafting claims for special damages
• advising clients and managing their expectations appropriately
• progressing claims efficiently

Content

• Interview exercises to improve interview technique and to identify heads of loss
  • Vehicle related losses (excess, repairs, credit hire, loss of use, fuel costs, diminution in value)
  • Care and assistance
  • Medication and treatment
  • Loss of earnings
  • Other losses

• Gathering evidence
  • What evidence is needed for each item of special damage?
  • When to start gathering evidence
  • Is the evidence good enough?
  • Managing the client’s expectations

• Using checklists
• Calculating special damages
  • Realistic valuation based on the case studies
  • The effects of a CRU certificate

• Drafting the schedule
  • Drafting the narrative for gratuitous care claims