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Courses for paralegals
Client care for paralegals
Synopsis
Delivering an excellent service to clients is at the heart of every successful law firm.
A straightforward guide to getting client care right for all paralegals, professional support lawyers and support staff . From professional obligations to putting thing right when they go wrong, this session will reinforce the key elements of excellent client relationships.
Outcomes
As a result of attending the session you will:
- understand the importance of delivering the highest standards client care
- understand how this translates into your day-to-day dealings with clients
- know what your responsibilities are in the overall relationship
- appreciate how billing practices impact on client relations
- be encouraged to develop your knowledge of the firm and the services it provides
Content
- Why does client care matter to your firm and to you?
- How do law firms get it wrong – ‘client misery factors’ explored
- How do we eradicate misery factors?
- Getting it right – delivering excellent service to your clients
- The importance of managing client expectations
- How do we charge for our services?
- How can I contribute more effectively – working efficiently and profitably
- Positive complaints handling – what to do if things go wrong
- Quiz - How well do you know your firm?
| Format
The course uses quizzes, exercises and case studies to ensure the training is interactive and engaging. Duration 3 hours Delegates Paralegals, professional support lawyers and support staff Maximum 20 per course Tutors |