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Legal Secretary Online Training

Core skills for Legal Secretaries


Behind every great fee-earner is a fantastic secretary.

Long gone are the days where secretaries were typists and message takers; they now play a key role in the management and development of client relationships that are fundamental to the success of a firm.

So we teamed up with one of the world's largest law firms to produce an e-learning course exclusively for legal secretaries. The course has four modules ranging from what is expected when working with fee-earners to tips on how to get action when sending emails.

The hour-long e-learning course can be tailored to your firms' particular needs or processes.



Legal secretaries and assistants work best when they fully understand the importance of their role. Knowing how best to support lawyers and the wider team, helps legal support staff better manage caseloads, clients and tasks.

Once legal secretaries have completed this course they will:

  • understand the part they play in a law firm
  • appreciate the importance of being approachable and flexible in their work
  • have the techniques needed to handle difficult telephone calls and other situations in the office
  • understand what it means to be a 'professional' secretary

Course Content

Our e-learning course for secretaries is a great way of teaching newcomers to the firm what it means to be a professional legal secretary. For more experienced secretaries, our course re-enforces these best practices.

The course is divided into four modules covering:

  • Working as part of a team
  • Personal presentation
  • Handling telephone calls
  • Effective emails

The modules are packed full of exercises based on real examples of life in the office. Legal secretaries are crucial to every law firm so don't leave their training to chance.

legal secretary training online screenshot



1 hour


Ideal for legal secretaries, PAs, legal assistants, client service advisors and legal call centre staff of all levels.

If you require multiple subscriptions to cover your support department, please contact Kath Kinch with your requirements.

To discuss our legal secretary online training and how we can help, contact Linda Moran at:

Phone: 0114 273 8300
Email: Linda@KinchRobinson.com