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Negotiation Skills


This e-learning course provides guidance and tips for negotiating on liability, quantum and procedure.

It introduces three tools to help you to prepare effectively for a negotiation, as well as looking at how to handle difficult situations.  You can download a PDF at the end of the course, together with the tools you will have seen.


As a result of completing the course, you will:

  • know how to prepare for a negotiation
  • know how to deal with nerves, difficult opponents, etc
  • understand the professional ethics requirements
  • be more confident using the telephone to negotiate


  • Planning
  • Using a Needs Inventory
  • Deciding on your BATNA
  • Using a checklist
  • Handling difficult situations
  • Professional ethics when negotiating



1 hour


For junior fee earners and claims handlers who are involved in negotiating settlement of liability or quantum, or who negotiate on procedural matters such as extensions of time.

If you want to buy multiple subscriptions please contact Kath Kinch.

To discuss how we can help call Linda Moran
Phone: 0114 273 8300
Email Linda@KinchRobinson.com