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Professional Skills Course

PSC Client Care and Professional Standards

Professional Skills Course Client Care & Professional Standards


Our Client Care and Professional Standards courses will ensure that trainee solicitors are equipped with the essential skills they will need to manage client relationships, to comply with their core professional obligations, and to organise their workload.



As a result of attending the course, trainees will:

  • recognise the importance of client relationship management alongside legal expertise
  • understand a solicitor's core ethical obligations and how to avoid breaches
  • make better decisions whilst working under pressure
  • contribute more effectively to your business
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Course Content

The course is divided into three parts.

Part I: Client care and communication skills

Examines client relationship management from several different perspectives to help trainees to develop a client centred focus at the start of their careers.

Part II: Professional standards

Covering the core obligations of solicitors and applying the SRA Standards and Regulations in commercial practice.

Part III: Work and case management

As the pressures from colleagues and clients increase, we help trainees with key disciplines for coping with working in commercial practice.


To view the full content of each part of this course, please download the PDFs on this page.

We can deliver parts I, II and III of the PSC Client Care and Professional Standards separately, or all together over 2 days. Just let us know and we'll fit in to suit you!

Please note that the SRA do not allow trainees to complete the entire course until they have served at least 6 months in a training contract.


Individual and group exercises using your firm's documents, procedures and protocols along with video reconstructions.


½ day up to 3 days


Trainee solicitors

Maximum 20 per course


Doug Robinson
Peter Kinch
Rachael Davis-Stollar

To find out more about our PSC Client Care and Professional Standards or how our other professional skills courses can help your trainees.

Please contact Linda Moran on 0114 273 8300 or email Linda@KinchRobinson.com.