Client Care for Paralegals

Live Online

Virtual classes –
tailored for your staff

Face-to-face

At your office –
tailored for your staff

Our Client Care for Paralegals course is a straightforward guide to the key skills and techniques for understanding what client really want and then managing client relationships successfully.

Client Care for Paralegals helps with solving problems, managing expectations, beating deadlines, and delivering high quality service.

Course Information

Client Care for Paralegals course will help your staff to deliver the excellent service to clients that’s at the heart of your successful law firm. Our practical approach ensures that they will understand what matters to clients and know how to deliver a quality service on time and within budget

Content

Client Care for Paralegals looks at managing client relationships from several angles:  

  • Why does client care matter to your firm and to you?
  • How do law firms get it wrong – ‘client misery factors’ explored
  • How do we eradicate misery factors?
  • Getting it right – delivering excellent service to your clients
  • The importance of managing client expectations
  • How do we charge for our services?
  • How can I contribute more effectively – working efficiently and profitably
  • Positive complaints handling – what to do if things go wrong
  • Quiz – How well do you know your firm?

Outcomes

As a result of attending Client Care for Paralegals you will:

  • understand the importance of delivering the highest standards client care
  • understand how this translates into your day-to-day dealings with clients
  • know what your responsibilities are in the overall relationship
  • appreciate how billing practices impact on client relations
  • be encouraged to develop your knowledge of the firm and the services it provides

Delegates

Paralegals, professional support lawyers and support staff

Max 20 per course

Client Care for Paralegals Live Online Course

3 hours

Paralegals, professional support lawyers and support staff

Face-to-Face

See Live Online for course details.

Client Care for Paralegals Face-to-face Course

3 hours

Paralegals, professional support lawyers and support staff

Tutors

Doug Robinson website image
Doug Robinson
Rachael Davis-Stollar
Rachael Davis-Stollar

Testimonials

bee and flower website image
We think our training is the ‘bee’s knees’ but don’t just take our word for it. Read what our clients have to say about us on our testimonials page.

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Compliance & Professional Ethics

See all our compliance & professional ethics courses

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