Managing Litigants in Person

Handling claims brought by Litigants in Person can bring added difficulties.  You are dealing with someone who may not understand the law or procedure, and who is also likely to be finding the process stressful.   This can lead to unpleasant correspondence or telephone calls which can make your job more stressful too.

This course will help you develop strategies for managing your interactions with Litigants in Person to minimise these difficulties, and to understand and deal with your own response to stress.

Outcomes

As a result of the course, you will:

• know your objectives when dealing with litigants in person
• understand the importance of active listening
• have strategies for dealing with difficult correspondence
• have strategies for dealing with difficult telephone conversations
• better understand and manage your own response to stress