Working in a law firm helps your non-lawyers understand their obligations and contribute effectively to your efforts to provide a competent, timely and professional service.
Course Content
A session to develop your staff’s understanding of the firm’s professional and ethical obligations.
Make sure all your staff are familiar with the firm’s duties and approach to compliance. It demonstrates your commitment to their development and allows them to support the firm’s fee earning work as effectively as possible.
Content
- What are the major risks facing a law firm? How do we deal with those risks?
- The firm’s approach to risk management
- Client engagement and standard terms of business – setting up the relationship
- Focus on operational risks – what can I do to help?
- The rules and regulations affecting solicitors – the law, the Code of Conduct, COLPs and COFAs
- Doing the right thing
- What happens if we get it wrong?
- Confidentiality, conflicts and undertakings – our responsibilities explored
- Our professional duties – to the client, to the court and to third parties
- Help is at hand – who do I ask if I need assistance?
Outcomes
As a result of attending the session you will:
- have an overview of the profession and its regulation
- understand the basics of the SRA Standards and Regulations – principles, duties and obligations
- know how to deal with ethical problems – or who to ask
- understand a law firm’s responsibility in relation to conflicts, confidentiality and undertakings
- understand a law firm’s duties to its clients, to the court and to third parties
- appreciate the importance of managing risk
Format
The course uses quizzes, exercises and case studies to ensure the training is interactive and engaging.
Delegates
Paralegals and support staff
Maximum 20 per course
Working in a Law Firm - Induction Live Online Course
3 hours
Paralegals & Support Staff
Face-to-Face
See Live online for course details
Working in a Law Firm - Induction Face-to-face Course
3 hours
Paralegals & Support Staff
E-learning
This e-learning course helps your non-lawyers and support staff understand the important professional and ethical rules that apply when working in a law firm. It encourages consistent professional behaviour. Delegates will watch different everyday work scenarios and then decide on what approach to take. The e-learning includes feedback on their decisions.
Content
The course explains exactly what it means to work in a regulated professional services organisation. The seven modules cover the following key areas:
- What’s special about law firms?
- Solicitors and their clients
- Solicitors and the court
- Solicitors and third parties
- Solicitors’ undertakings
- What if there’s a problem?
- Professional reputation
Outcomes
As a result of the e-learning, you will:
- know who regulates law firms and legal professionals
- understand the importance of confidentiality
- know about the different relationships and obligations when dealing with work colleagues, clients, the courts and third parties
- have the confidence to make the right decisions in particular situations
- appreciate the important role you play in upholding the reputation of your firm and the legal profession
Delegates
Non-lawyer and new starters, including paralegals and claims handlers.
Working in a Law Firm - Induction E-learning Course
90 minutes
Paralegals & Support Staff
£30 + VAT
Tutors
Testimonials
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