Working in a law firm – Induction

Working in a law firm – Induction

Working in a law firm helps your non-lawyers understand their obligations and contribute effectively to your efforts to provide a competent, timely and professional service.

Working in a law firm also helps to manage risk and meet your firm’s duties under the SRA Code of Conduct for Firms.

Who is it for?

Recommended non-lawyer and new starters, including paralegals and claims handlers.

Course content


E-learning overview

This e-learning course helps your non-lawyers and support staff understand the important professional and ethical rules that apply when working in a law firm. It encourages consistent professional behaviour. Delegates will watch different everyday work scenarios and then decide on what approach to take. The e-learning includes feedback on their decisions.


The course explains exactly what it means to work in a regulated professional services organisation. The seven modules cover the following key areas:

  • What’s special about law firms?
  • Solicitors and their clients
  • Solicitors and the court
  • Solicitors and third parties
  • Solicitors’ undertakings
  • What if there’s a problem?
  • Professional reputation


As a result of the e-learning, you will:

  • know who regulates law firms and legal professionals
  • understand the importance of confidentiality
  • know about the different relationships and obligations when dealing with work colleagues, clients, the courts and third parties
  • have the confidence to make the right decisions in particular situations
  • appreciate the important role you play in upholding the reputation of your firm and the legal profession


Non-lawyer and new starters, including paralegals and claims handlers.


90 minutes


The course was a good introduction to working in a law firm and useful recap of particular responsibilities that are on us all e.g. confidentiality, undertakings, taking care of clients property and conflicts of interest.
Browne Jacobson
Great course, very informative.
Browne Jacobson

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