Managing Difficult Communication

Our “managing difficult conversations” courses will develop your calm assertiveness and turn uncomfortable moments into memorable successes.

Lawyers are tackling difficult conversations almost every day – perhaps there’s disappointing news for a client, or some awkward feedback for junior member of staff. Each and every one of those conversations can have lasting consequences – triumph or disaster, positive progress or disappointment and a sour aftertaste.

So it’s vital to develop the right skills and techniques, not just to make sure that the conversation goes smoothly, but also to ensure that it has the best possible outcomes.

Getting these conversations right can make a huge difference. For a trusted advisor, the right mix of robust confidence and empathy will help build your client following and improve your client retention. For a competent supervisor, the rewards are lower staff turnover and better motivation.

Anatomy of Persuasive Conversations

The Anatomy of Persuasive Conversations helps you achieve your aims by focussing on relationships, the cognition of decision-makers, and the process of decision-making.

Managing litigants in person

This managing litigants in person course will help you develop strategies for managing your interactions to minimise any difficulties.

Managing other people’s writing

Managing other people’s writing will help you build your team’s skills with time-saving techniques for explaining expectations, reducing revisions, and making sure they do the work (not you).

Supervising legal apprentices

This e-learning course covers the key skills for supervising and getting the best from school-leavers and others with limited work or office experience.

Supervising trainee solicitors

Supervising trainee solicitors covers the key skills for authorised supervisors – how to provide practical day-to-day training for trainees and develop their legal knowledge and skills.