Professional Impact & Relationship Building

Professional Impact & Relationship Building

Live Online

Virtual classes –
tailored for your staff


At your office –
tailored for your staff

Gain new skills, energy and understanding to boost your personal and professional impact and better manage relationships with your clients and colleagues.

This course will help lawyers to make a great impact on new and prospective clients and build strong and lasting relationships.

Professional Impact & Relationships website image

Course Information

This highly interactive workshop is designed to boost personal and professional impact skills and confidence.  Key to the session is improving delegates’ understanding of how to build and maintain effective and meaningful relationships – from creating a good first impression  to preventing or resolving conflict in more challenging relationships.


  • Identifying your objectives at the start of a client relationship – and what the client needs from you
  • What can go wrong?
    • Listen to a call and identify the issues
  • Setting the right tone & energy at the start of a conversation
    • Finding and developing your voice and making it engaging
    • Establishing your expertise
    • Developing trust by using signposts – and then delivering on these
  • Active listening – and action from Listening
    • Making your client feel valued and heard
    • Agreeing a plan of action
  • Maintaining a strong relationship


As a result of the training lawyers will:

  • Present themselves as confident and highly competent professionals
  • Use ‘active listening’ to help build strong client relationships and better understand the claim and the client’s motivations
  • Develop an elevator pitch to highlight their expertise
  • Use signposting techniques to build trust and organisational skills
  • Understand and boost vocal impact to create a strong first and lasting impression


The workshop will be based on practical exercises with tutor facilitation. 

Delegates will work in pairs and small groups.

Max 10 delegates per workshop

Professional Impact & Relationship Building Live Online Course

3 hours

Associates, Trainee Solicitors, NQs


See Live Online

Professional Impact & Relationship Building Face-to-face Course

3 hours

Associates, Trainee Solicitors, NQs


Vanessa Collingridge website image
Vanessa Collingridge


Bee Flower website image
We think our training is the ‘bee’s knees’ but don’t just take our word for it. Read what our clients have to say about us on our testimonials page.

Related Courses

Personal Impact Courses

See all our Personal Impact courses


Article Writing

Image for Article Writing training course
Outstanding. Everyone should go on this course. Great speaker. Really useful and practical.
Stephen Ross
30 April 2013
A very helpful session. Peter was an engaging speaker and I will definitely put his advice into practice. Although it felt like hard word to read articles/submit articles beforehand, it was very useful on the day.
Emma Flower
30 April 2013
Good course length. I feel I have learnt things I can use straight away (not just in writing articles but writing generally). Very good idea to have specific articles to work on.
Julian McFall
30 April 2013