Professional impact & relationship building

Professional impact & relationship building

Gain new skills, energy and understanding to boost your personal and professional impact and better manage relationships with your clients and colleagues.

This course will help lawyers to make a great impact on new and prospective clients and build strong and lasting relationships.

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Who is it for?

Recommended for associates, NQs and trainee solicitors 

  • PSC Elective accredited
  • PEAT 2 accredited
  • Recommended for SQE Gap training

Course content

Live training overview

This highly interactive workshop is designed to boost personal and professional impact skills and confidence.  Key to the session is improving delegates’ understanding of how to build and maintain effective and meaningful relationships – from creating a good first impression  to preventing or resolving conflict in more challenging relationships.


  • Identifying your objectives at the start of a client relationship – and what the client needs from you
  • What can go wrong?
    • Listen to a call and identify the issues
  • Setting the right tone & energy at the start of a conversation
    • Finding and developing your voice and making it engaging
    • Establishing your expertise
    • Developing trust by using signposts – and then delivering on these
  • Active listening – and action from Listening
    • Making your client feel valued and heard
    • Agreeing a plan of action
  • Maintaining a strong relationship


As a result of the training lawyers will:

  • Present themselves as confident and highly competent professionals
  • Use ‘active listening’ to help build strong client relationships and better understand the claim and the client’s motivations
  • Develop an elevator pitch to highlight their expertise
  • Use signposting techniques to build trust and organisational skills
  • Understand and boost vocal impact to create a strong first and lasting impression


The workshop will be based on practical exercises with tutor facilitation. 

Delegates will work in pairs and small groups.

Max 10 delegates per workshop


3 hours

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